Your Feedback After Three Months
We’ve received a lot of feedback since our blog went live in February. So it is about time I shared some of the feedback that we’ve heard and provided some answers. But first, I wanted to mention that many of you have submitted feedback using the “Post a Comment” function, and many of them were posted anonymously. Since we are not posting the comments to the blog, I am unable to respond directly to each comment. If you would like a response, please e-mail sourcecode@uwcu.org.
Since adding Certificate Opening to Web Branch (read previous post), we’ve had an amazing response to the number of members using it. However, some of you have commented that you’d like the ability to use this interface for IRA Certificates and also for other ownership types like trusts and POD. We are actively looking into how we can enhance the process to provide the additional ownership options. More information on these options will be available soon.
A few of you have inquired about the ability to do check deposits from home via Web Branch instead of having to visit a branch or ATM. We’ve been monitoring the different options for this service for a number of years. Technology has recently changed where home scanners are being used to send a check image to do the transaction. We are starting to look into this new technique and will hopefully find a solution so we can add the service to Web Branch in the future. Now if we can just figure out how to dispense cash out of a CD-ROM drive!
We’ve also had requests for an online register in Web Branch so memos, categories and other data can be attached to your transaction history. We think this is the future of online banking and are actively working on this service. I’m really excited about the potential this has to make managing your finances even easier with Web Branch. As we get closer to being able to offer this service, we’ll be providing additional details.
We have received a number of questions that are technical in nature. This is not the focus of the blog, however with the title of the blog being Source Code, it probably looks like we’d cover the technologies used for our Web services. I’d be happy to respond to these kinds of questions individually if you e-mail or include an e-mail address in your comment post.
Finally, we’ve received lots of positive comments and praise. It is great to be reassured that our efforts are recognized and appreciated by our members. All too often, people don’t take the time to write unless they are having a problem. We believe strongly in providing a great online experience for our members, so it is great to have confirmation that our work is making a difference in our members’ lives.
We really appreciate the feedback—keep it coming!
Labels: about, feedback, new features, tips
UW Credit Union Goes Mobile
We are excited to announce the availability of our new mobile banking service. Using your cell phone’s or mobile device’s built in Web browser, you can locate the nearest UW Credit Union branch or ATM, get answers to commonly asked questions, and login to Web Branch.
Web Branch Mobile features account balances and history (with check images), transfers and loan payments, Web Pay and Money Link. It also has the same security and reliability as our standard Web Branch. To try our mobile banking services, go to m.uwcu.org.
The site has been designed to work on mobile devices with small screens as well as iPhones. We are very interested in receiving your feedback on how the site works on your particular device. While we’ve done our best to test and optimize the mobile site for as many devices as we can, there are too many devices to fully test. Our goal is to make it work on as many devices as possible -- and your feedback will help us do so.Because we need your help to test Web Branch Mobile, the service will be in a closed beta for a short period of time. If you’d like to help test, please e-mail sourcecode@uwcu.org and we’ll set you up with access. Update: we've opened up the beta to all members. An interactive demo of the functionality is also available.
Labels: about, mobile, new features, Web Branch
Welcome to Source Code
Welcome to Source Code, UW Credit Union's blog covering everything related to our online offerings like Web Branch and our Web site.
My name is Eric Bangerter and I'm the author of this blog. I'm the Director of Internet Services at UW Credit Union--a role I've been in since 2001. My career in Web development started in 1995 just as the commercial Internet was taking shape. I went on to develop interactive and educational Web sites at the University of Wisconsin-Extension prior to joining UW Credit Union.
At UW Credit Union, I lead our development team in the design and support of our online offerings. Our approach is based on making sure the UW Credit Union member is represented in all aspects of what we create. Essentially, we digest the feedback we get from members, identify their needs, monitor the evolution of the technology and look for opportunities to apply it to the financial services industry. All this helps guide the features and functions we add. It is not an exaggeration to say we are passionate about creating a world class online experience for our members. Because we do the development with our own in-house team, we have the ability to customize a lot of what we offer to work best for members. This flexibility helps us be the best we can be for our members, and distinguishes us in the marketplace.
In this blog, I'll be covering upcoming enhancements (both big and small), address member feedback and concerns and invite you to share comments that will help shape the direction of our online services.
I hope this blog will allow us to become more closely connected to our online members to ensure we're addressing the opportunities that matter most.
Labels: about
